Privacy Policy | Denstrix - Protecting Users’ Data on Our Top Up Platform
Denstrix’s privacy policy governs the protection of personal data for users of our mobile game top up service. Learn how we protect your information when you use our top up service for Free Fire, Mobile Legends, and other games.
Keywords: Denstrix privacy policy, game data protection, top up privacy policy, user data security
Last updated: July 27, 2026
1. Information We Collect
1.1 Information You Provide
- Game User ID and Zone ID (for certain games)
- WhatsApp number for order communication
- Transaction information and purchase history
1.2 Information From Third-Party Service Providers
- Login via Google: When you sign up or sign in using a Google account, we receive the email address registered to your Google account to create and manage your Denstrix account
- Login via Facebook: When you sign up or sign in using a Facebook account, we receive the email address registered to your Facebook account to create and manage your Denstrix account
- The email address obtained from Google or Facebook is only used to:
- Create and uniquely identify a user account
- Send order confirmations and important transaction notifications
- Communicate for customer service and technical support
- Recover your account if needed
- We do not access or store the password from your Google or Facebook account
- We will not share your email with third parties for marketing purposes without your explicit consent
1.3 Automatically Collected Information
- IP address and device information
- Website usage data and preferences
- Cookies and similar tracking technologies
2. Use of Information
We use your information to:
- Process and complete game top up transactions
- Send order confirmations and status updates
- Provide effective customer support
- Improve our services and user experience
- Prevent fraud and suspicious activity
- Comply with applicable legal obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties except:
3.1 With Your Consent
We will only share information with your explicit consent.
3.2 Game Service Providers
Your User ID and Zone ID are shared with official game providers (such as Garena, Moonton, Tencent) to process the top up.
3.3 Legal Obligations
When required by law, or to protect the rights and safety of Denstrix and other users.
4. Data Security
We apply appropriate security measures to protect your information:
- Data encryption during transmission and storage
- Restricted access limited to authorized personnel
- Regular system security monitoring
- Regular data backups to prevent data loss
5. User Rights
In line with Indonesian data protection regulations, you have the right to:
- Access the personal information we hold about you
- Request correction or updates to inaccurate data
- Request deletion of personal data under certain conditions
- Object to or restrict the processing of personal data
- Request data portability in a readable format
To request account deletion, visit the Account Deletion page or contact our customer support.
6. Cookies and Similar Technologies
We use cookies to:
- Remember your preferences and settings
- Analyze website usage for improvements
- Provide a personalized experience
- Enable security and authentication features
You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for:
- As long as your account is active, plus the required retention period
- The period required under Indonesian law
- As long as needed for legitimate business purposes
Data will be securely deleted once the retention period ends.
8. Policy Changes
We may update this Privacy Policy from time to time. Material changes will be communicated via:
- A notice on the website
- Email or WhatsApp (where available)
- In-app notifications
9. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
- Email: privacy@denstrix.com
- WhatsApp: +62 822-3222-1800
- Address: Jakarta, Indonesia
By using Denstrix’s services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users of the Denstrix platform.
Still Need Help?
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