Terms & Conditions | Denstrix - Trusted Mobile Game Top-Up Platform

By accessing and using the Denstrix platform, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

These Terms & Conditions apply to all users, including visitors, buyers, and anyone else accessing Denstrix services.

2.1 Denstrix Services

Denstrix is a digital platform that provides top-up services for various mobile games and applications, including but not limited to:

• Free Fire (Diamonds)
• Mobile Legends: Bang Bang (Diamonds)
• PUBG Mobile (UC)
• Call of Duty: Mobile (CP)
• Clash of Clans and Clash Royale (Gems)
• Other games and applications available on the platform

2.2 Transaction Process

Denstrix currently processes orders via WhatsApp to ensure clear communication and accurate order confirmation ahead of an automated payment gateway rollout.

3.1 Minimum Age

You must be at least 17 years old, or have permission from a parent/guardian, to use Denstrix services.

3.2 Accuracy of Information

You are responsible for providing accurate and complete information, including:

• A correct, valid in-game User ID
• Zone ID (for games that require one)
• An active WhatsApp number for communication

3.3 Lawful Use

You agree to use Denstrix services only for lawful purposes and will not:

• Violate any applicable law or regulation
• Use the service for fraudulent activity
• Misuse or damage Denstrix systems
• Provide false or misleading information

4.1 Order Confirmation

All orders are confirmed via WhatsApp before processing. The Denstrix team will verify:

• User ID and Zone ID details (if required)
• The selected package and price
• The chosen payment method

4.2 Payment Methods

Denstrix accepts a variety of payment methods, which will be communicated during order confirmation:

• Bank transfer (BCA, Mandiri, BRI, BNI)
• E-wallets (OVO, GoPay, Dana, ShopeePay)
• QRIS
• Other methods, subject to availability

4.3 Processing Time

• Order confirmation: 1-5 minutes after ordering
• Top-up processing: 1-30 minutes after payment is confirmed
• Timing may vary depending on the game server and operating hours

5.1 Pricing

Displayed prices already include administrative fees. Prices may change at any time without prior notice, but this will not affect orders already confirmed.

5.2 Discounts and Promotions

• Displayed discounts are already reflected in the final price
• Promotions are valid for their stated period
• Denstrix reserves the right to cancel or change promotions at any time
• Specific terms and conditions may apply to each promotion

6.1 Refund-Eligible Conditions

Refunds may be issued under the following conditions:

• A User ID error caused by Denstrix
• A system failure that prevented the top-up from being delivered
• Duplicate payment for the same order
• A technical error on Denstrix’s part

6.2 Non-Refundable Conditions

• An incorrect User ID provided by the customer
• A change of mind after the top-up succeeded
• An incorrect Zone ID provided by the customer
• A game account that has already been banned or suspended

6.3 Refund Process

If eligible, refunds are processed within 1-7 business days to the original payment method or via an alternative arrangement.

Denstrix is not responsible for:

• Game server disruptions beyond our control
• Policy changes made by game publishers
• Loss of a game account due to a violation of the game’s ToS
• Delays caused by game server maintenance
• Incorrect information provided by the customer

All content on the Denstrix platform, including logos, designs, text, and images, belongs to Denstrix or is used with permission. Users may not:

• Copy or distribute content without permission
• Use Denstrix's trademarks for commercial purposes
• Create derivative works from the platform’s content

Denstrix reserves the right to change these Terms & Conditions at any time. Changes will be announced via:

• An announcement on the website
• A WhatsApp notification (if available)
• An email newsletter

Continued use after a change constitutes acceptance of the new terms.

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Disputes will be resolved through deliberation or a recognized arbitration body in Indonesia.

For questions about these Terms & Conditions or Denstrix services:

• WhatsApp: +62 822-3222-1800
• Email: support@denstrix.com
• Operating Hours: 07:00 - 23:00 WIB